Refund and Returns Policy

We will refund your order as long as it meets the following conditions:

• We are notified of the return and the item is returned within 14 days of receipt.
• The items are returned in original, saleable condition in original packaging with labels intact.

We do not provide a “FREE RETURN” service meaning all charges in regards to returning the goods will be the customers, unless faulty, then we will bear the cost of the return (as per statutory rights). In the unlikely circumstance that you receive a faulty product, you will need to contact us within 3 working days of receiving the item before proceeding with the return. Please note the items must be unused and unworn, if the item becomes damaged or faulty after wear we will not be responsible, and will not accept the return.

All customized items/made-to-order items/custom order items CAN NOT be returned.

Please allow up to 14 days for all refunds to be processed. In case of a return whereby returning goods, your order total after deducting the value of the returned goods is less than Rs. 1500/- your free delivery offer shall be negated and the delivery charge will be deducted from your refund.

If you would like to exchange you will need to return your items to us within 14 days. Before sending out your exchange items a delivery charge of Rs. 50 will be applicable, this can be taken over the phone by calling us.

Credit Notes last up to 6 months, you can use your credit note on a future order by calling us with your order number and the value of the credit note shall be deducted from your new order.
Cancelling items – If you have placed an order for an item or multiple item(s) and wish to cancel you will incur a 10% handling charge which will be deducted from your refund.

HOW TO RETURN

You can return your service with any courier or postal service e.g. Post Office, DPD, Hermes, etc. Please ensure sufficient tracking and insurance are provided as we aren’t liable for any loss or damaged items during transit.

Return Address:

If you have any questions or are unsure about anything please don’t hesitate to contact us via the contact page or email us at info@taanabaanabysuruchi.com.

Refunds will be done only through the Original Mode of Payment.